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Frequently Asked Questions

General Inquiries

We specialize in IT consulting with a focus on Guidewire, ECM, Salesforce, and other technology needs. Our expertise includes project management, business analysis, and quality assurance.

No, we only deploy our full-time employees to ensure consistency and quality throughout the project lifecycle.

We primarily work with insurance companies, but our services are adaptable to various industries requiring IT solutions.

Project Engagements

We start every project with a detailed assessment and planning phase to provide accurate timelines. Throughout the project, we offer regular updates to ensure transparency and accountability.

Our low turnover rate and use of full-time employees allow us to adhere strictly to budgetary constraints, preventing unexpected costs and ensuring financial predictability. We use Agile methodology to stay on top of the work being done and addressing impediments that could drive up scope, time and cost.  We meet with the Client executives bi-weekly or as needed to continually address budget.  Having onsite, onshore and offshore engagement models also allows us to meet the customers budget requirements.

We offer onsite, on-shore, off-shore, and hybrid engagement models to meet the unique needs and budgets of our clients.

Technical Questions

Our team is proficient in a wide range of technologies including Guidewire, ECM, Salesforce, and more. We also excel in various programming languages and frameworks.

Absolutely. We adhere to industry best practices and our clients’ specific documentation and coding standards to ensure top-notch quality and compliance.

Our team is experienced in agile methodologies, including Scrum (CSM) and traditional project management (PMP).

Each of these sections can serve to elaborate different aspects of our offerings, helping potential clients understand how NXT Level Technologies can meet their needs effectively.

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Onsite Engagements

Our dedicated team integrates seamlessly with your internal project teams on-location, ensuring that every aspect of your IT needs is addressed in real time. By embedding our full-time employees directly at your site, we eliminate travel-related delays and expenses, providing you with a cost-effective, cohesive, and reliable consulting experience. We relocate our team to the client location at no cost to the client, for the duration of the project.

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On-Shore Options

We offer robust on-shore delivery capabilities from our strategically located offices in Charlotte, NC, Chicago, IL and Toronto, CA. Each office is equipped with segregated spaces to maintain the confidentiality of proprietary information. Our on-shore teams are prepared to handle all required skill sets, including Business Analysts (BA), Quality Analysts (QA), Developers, and Project Managers (PMs).

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Off-Shore Solutions

Our off-shore delivery offices in Hyderabad, IN, are designed to provide the same level of expertise and confidentiality as our on-shore locations. We maintain segregated office spaces to ensure that your project data remains secure. Our off-shore teams are proficient in various skill sets, ensuring comprehensive support for all project phases.

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Dan Pollack

Dan, our Chief Customer Officer, entered the P&C industry following his graduation from Xavier University in Cincinnati, Ohio, in 1990. He joined NXT Level to spearhead our customer acquisition strategy, advocate for our practices throughout the sales cycle, mentor staff, and ensure customer success. With over three decades of experience in P&C, Dan has spent 20 years specializing in Guidewire products, handling everything from initial implementations to upgrades, data migration, and ongoing maintenance and support.
Before joining NXT Level, Dan served as AVP IT Services at Great American Insurance, where his responsibilities included Guidewire Implementation, ETL Services, Testing, Business Analysis Center of Excellence, and Legacy Migration. Over his 26-year tenure at Great American, he earned certifications in Project Management (PMP) and an Associate in Insurance Designation (AINS).

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Michael Lauren

Michael Lauren serves as the Co-President and Managing Partner of NXT Level Technologies, bringing over three decades of experience in the technology industry, with a focus on the Guidewire applications market for the past 18 years. He has led sales, outsourcing, solutions, and project management teams throughout his career.
Michael has spearheaded initiatives and facilitated Mergers and Acquisitions within the IT industry, raising over $50 million in capital over the years. He possesses a strong capability in cultivating profound relationships with CEOs, CIOs, CTOs, and senior IT management across various organizations.

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Vijay Babers

Vijay Babers serves as Co-President of NXT Level Technologies. He holds a master's degree in computer science from New South Wales University, Sydney, Australia. Over the past 30 years, Vijay has built a robust practice centered on Guidewire, ECM, Middleware, and Cloud solutions driven by his visionary leadership.
Passionate about his work, Vijay prioritizes customer service and success above all else. He excels as an IT strategic leader and change agent, adept at identifying and implementing innovative solutions to intricate business challenges. Vijay's management style is results-oriented, emphasizing rapid delivery of substantial and measurable business value within the Property and Casualty Insurance and other industries.

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Rishab Chawla

Rishab is our Director of Vendor Management, bringing over 16 years of experience in the IT industry, with 15 years specifically focused on Guidewire Products. He possesses a strong background in sales, management, and delivery, fostering excellent relationships with teams and vendors alike.

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Neeta Ruhela

Neeta joined NXT Level as Senior Architect and Engagement Director. With over 30 years of experience in software delivery, she has spent 24 years specializing in the Finance and P&C industries.
Neeta excels in Enterprise Application Integration and associated practices, concepts, and methodologies. Her expertise lies in large-scale customized application development and management, particularly in J2EE and Guidewire application integration. She serves as a proficient Guidewire Architect, adept at bridging the gap between business requirements and development teams.
Neeta holds a Master of Engineering in Computer Science and a Bachelor of Engineering in Electrical Engineering.

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Matt Gillespie

With over 15 years of leadership experience, Matt is a pragmatic leader who seamlessly merges business acumen with extensive IT expertise to yield tangible business results. He is dedicated to optimizing operational efficiency by fine-tuning processes, products, services, and software, ensuring alignment with overarching business goals.
Matt’s leadership style is rooted in transparent communication and a customer-centric focus. His collaborative approach spans all organizational levels, where he crafts strategic, tactical, and operational roadmaps for business enablement and stability. Known for excellent interpersonal skills, Matt fosters positive relationships with internal and external stakeholders.
Matt brings a unique blend of technical expertise and leadership skills to the table. His ability to understand and align technology with business goals has resulted in significant operational efficiencies and cost savings in his previous roles. His experience spans across various sectors, including insurance, digital services, and healthcare, making him a versatile leader in the IT industry.
Matt aims to leverage his extensive experience and skills to drive digital transformation in organizations. He is particularly interested in cloud computing and its potential to revolutionize business operations. His goal is to lead organizations towards a more efficient and innovative future through the strategic use of technology.

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Christy Pollack

Christy serves as our Client Services Manager with over 30 years of experience in the Property and Casualty (P&C) industry. She began her career as a claims processor and has since held various roles including processor, lead processor, processing supervisor, management information specialist, and data analyst.
Christy's expertise includes vendor management oversight and reconciliation. She has provided extensive management support utilizing Cognos and the ClaimCenter application, focusing on requirements gathering and quality assurance testing.
To deepen her knowledge of P&C Insurance, Christy has earned several certifications including Associate in Insurance Designation (AINS), Associate in Claims (AIC), Associate in Claims Management (AIC-M), and Associate in Insurance Services (AIS).

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Dawn M Gee

Dawn brings over 30 years of experience in the Property and Casualty (P&C) Industry. She graduated from Michigan State University and has held various management roles with multiple carriers, spanning both business and IT domains. Dawn's career includes leadership in Commercial Auto and Workers’ Compensation business units, as well as training end-users on new systems.
Her expertise extends to managing claims systems testing and support analysts, and later leading Claims Business Analyst teams. Dawn has more than 15 years of experience with PolicyCenter, having worked on both System Integrator teams and directly with carriers. She has been instrumental in the full lifecycle of projects, from inception and implementation to upgrades and ongoing production enhancement support, consistently serving as a senior or lead business analyst.
Dawn is known for establishing strong working relationships with her peers and clients, maintaining connections with individuals from each implementation she has been involved in.

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Doug Dickerson

Doug serves as our Lead Solutions Architect, having graduated from the University of Cincinnati with a degree in Computer Science in 1994. Since then, Doug has accumulated nearly 35 years of experience in the tech industry, working with both large and small companies. His career has been marked by continuous learning and growth in software development, development infrastructures, and systems integrations.
With 18 years specifically dedicated to the Property and Casualty (P&C) community, Doug has excelled in implementing multi-platform Guidewire products. His expertise spans upgrades, initial implementations, development infrastructure setup, as well as ongoing maintenance and support.

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Shravan Yerabati

Shravan is our Human Resources Manager with over 18 years of industry experience. He adeptly bridges communication between senior management and employees to foster and enhance company-employee relations. Shravan's responsibilities include researching, recruiting, staffing, onboarding, and training new hires tailored to meet departmental needs.
He ensures compliance with company policies, regulatory requirements, and health and safety standards. Shravan also oversees payroll administration, manages company benefits packages, and determines appropriate compensation. Additionally, he coordinates corporate events, oversees vendor management, and organizes team-building meetings.

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Dave Trigo

David serves as our Vice President and Head of Cloud Implementations. A graduate of the New England Institute of Technology, David has dedicated the majority of his career to leadership roles within the P&C Insurance sector. He has held pivotal positions at prominent insurance carriers such as Hanover, MetLife, and Farmers.
Throughout his career, David has held various IT roles including Chief Architect, IT VP for Personal Lines, and Head of Strategy and Guidewire Delivery. Since 2005, he has been at the forefront of Guidewire initiatives, overseeing the implementation of a comprehensive range of Guidewire suite components.
Notably, David led the pioneering Guidewire cloud implementation at MetLife, successfully replacing an outdated legacy system with a strategic cloud-based solution. His leadership and expertise continue to drive innovation and excellence in cloud implementations within the insurance industry.

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Colin Parker

Colin is a seasoned insurance executive with over 20 years of experience, primarily with Guidewire Software. His career has been marked by supporting the sales team and effectively managing project delivery. Colin possesses deep expertise in leveraging Guidewire applications across diverse lines of business within the Property and Casualty (P&C) insurance industry.
In addition to his sales and delivery responsibilities, Colin has provided strategic advisory services to numerous insurers worldwide, including in the United States, Japan, Australia, New Zealand, England, and Russia. His insights and guidance have been instrumental in helping insurers optimize their operations and enhance their business outcomes.

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Sai Kovvuri

Sai serves as the Executive Vice President of AI and Emerging Technologies. With nearly 20 years of experience in transformative technologies like FileNet and Cloud technologies, Sai is a seasoned technology expert. Leading our innovative initiatives, Sai drives strategic vision, innovation, and execution to establish the company as a frontrunner in the rapidly evolving tech landscape.
He leads a multidisciplinary team specializing in AI/machine learning, IoT, Blockchain, and Quantum technologies. Sai spearheads research and development efforts, harnessing these cutting-edge technologies to create next-generation products and solutions that cater to the dynamic needs of customers and markets.
Sai holds a master's degree in computer science from Western Michigan University. Prior to joining NXT Level, he held senior positions at esteemed technology firms such as IBM and AWS, where he played pivotal roles in driving innovation and delivering impactful results.

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